Intro

Do you want to join a rapidly growing company & grow massively as a person?

Do you want to build a great career & make a fortune?

If so, read on.

Flynn Blackie here, 21-year-old CEO of MOD Digital.

MOD Digital is a world-class marketing agency helping businesses drive exceptional growth through direct response marketing - Paid Ads, Website Funnels, and Email Automation. We work with some of the biggest emerging leaders globally and craft some exceptionally exciting campaigns for our clients. We focus on solving the problem of growth for our clients by building systems that create customers on autopilot.

About the Job

We are looking for an empathetic and organised Client Success Manager to act as the dedicated communicator with our clients. This role is pivotal in ensuring client satisfaction and aligning their needs with our team’s capabilities. The ideal candidate will be passionate about understanding client needs and translating them into actionable plans for the team.

If you want to take it easy please don't apply - you won't make it through our recruitment process. If however you truly are an exceptional talent who wants to be pushed harder than you have ever been pushed before & grow rapidly as a person we want to hear from you.

Responsibilities of the Role

You’ll be placed as the liaison between our maverick team and our brilliant clients. Your job will be to understand the clients unique needs, circumstances and desires and help MOD to be their unfair advantage to solving their problems and making their goals reality. Here’s a breakdown of your responsibilities:

• Client Communication: Serve as the primary point of contact for clients, addressing their needs and concerns promptly.

• Empathy and Understanding: Develop a deep understanding of each client’s business, their goals, and challenges.

• Expectation Management: Set and manage client expectations regarding deliverables and timelines.

• Team Coordination: Communicate client needs and expectations to the internal team, ensuring alignment on project goals.

• Client Satisfaction: Monitor client satisfaction and proactively address any issues that may arise.

• Reporting: Provide clients with regular updates and reports on campaign performance and project status.

• Relationship Building: Maintain a detailed understanding of client business events to manage sensitivity and provide timely, relevant support.

• Value Addition: Identify opportunities to add value for clients that are easy for us to implement but significant for them.

Benefits to Expect:

Direct access to an elite (and clearly humble 😂) entrepreneur. Working closely with myself you will learn business and build a truly incredible career. We will teach you things no one else can teach you & take you places no one else can take you.

Yearly company retreat. 2024 marks the first of our all-expenses-paid yearly company retreat to a mansion in Asia. Think team building, celebration, reflection and self-improvement.

Leadership opportunities and income growth. As MOD Digital scales, there will be opportunities for leadership roles within the company. Our team members have, on average, increased their income by 2.34x in just 2 years from joining.

You will receive full induction training, mentoring & ongoing guidance.

Requirements

• Exceptional Communication Skills: Both verbal and written, with the ability to convey information clearly and effectively.

• Empathy and Emotional Intelligence: Ability to understand and empathize with client needs and perspectives.

• Organisational Skills: Strong ability to manage multiple clients and projects simultaneously.

• Problem-Solving Skills: Proactive in identifying issues and implementing solutions.

• Team Collaboration: Comfortable working closely with a team and communicating client needs effectively.

• Experience in Client Management & Marketing: Prior experience in a similar role is highly preferred.

• Attention to Detail: Meticulous in managing client information and project details. You cannot allow for things to be forgotten or incomplete.

How to apply:

I need to know that you read this and that you actually want this role. 

Start your application with BANANAS so I know you read it all.

Send over a few paragraphs as to why you think this job is for you? Then, confirm that you meet all the requirements and send as much proof as possible to back it up. Finally, tell me why I should hire you over all other applicants.

GPT-produced applications will be ignored.

Hope to chat soon

Flynn